ZUMI SPRINGWHAT™ 6-IN-1 TAP PRODUCT
WARRANTY STATEMENT
1. Scope of Warranty
This Product Warranty forms part of Zumi Bathware Pty Ltd’s standard Terms
and Conditions of Trade, available at www.zumibathware.com.au. It should
be read in conjunction with those terms and conditions which apply to each
purchase.
All Zumi products are supplied with guarantees that cannot be excluded under
the Australian Consumer Law. Customers are entitled to a replacement or
refund for major product failures and compensation for any other reasonably
foreseeable loss or damage. Customers are also entitled to have the product
repaired or replaced if it fails to meet acceptable quality standards and the
failure does not amount to a major defect.
2. Residential Warranty Coverage
For domestic installations of the Zumi SpringWhat™ 6-in-1 Tap:
24 months parts and labour – covering mechanical and electronic
components of the unit.
5 years on tap finishing – covering surface coating and external
appearance (peeling, flaking, cracking, or corrosion caused by
manufacturing defects under normal residential use).
3. Commercial Warranty Coverage
For commercial or non-residential installations (e.g., office kitchens, cafés,
shared workspaces):
12 months parts and labour – covering mechanical and electronic
components of the unit.
3 years on tap finishing – covering surface coating and external
appearance under normal commercial use.
4. Warranty Conditions
This warranty applies on the following conditions:
The product is installed and operated in accordance with Zumi installation
manuals, specifications, and all relevant local laws and regulations.
Only Zumi filters and replacement parts are used.
The product is not subjected to misuse, neglect, unsuitable water conditions,
unauthorised modifications, or repairs by non-approved service providers.
Tap surfaces are cleaned with mild, non-abrasive cleaners and are not
exposed to corrosive chemicals or harsh conditions.
5. Exclusions
This warranty does not cover:
⚫ Consumables including filters, CO₂ cylinders, seals, and o-rings.
⚫ Normal wear and tear, minor surface scratches, or dis colouration from
environmental exposure.
⚫ Costs associated with product removal, transport, and re-installation
where required.
⚫ Damage caused by improper installation, lack of maintenance, poor water
quality, or power surges.
⚫ Consequential or indirect loss, damage, or expenses related to product
failure.
⚠ IMPORTANT: If a service call is made and the fault is found to
fall under these exclusion conditions, service call fees will be
charged directly by the authorized third-party service department.
These costs are not covered under this warranty and must be paid by
the customer.
6. Making a Warranty Claim
To lodge a warranty claim, customers should contact:
ZUMI BATHWARE PTY LTD
Warranty & Service Department
warranty@zumibathware.com.au
www.zumibathware.com.au
When making a claim, customers must provide:
⚫ Contact details and installation address
⚫ A clear description of the issue or defect
⚫ The product serial number (located on the identification label)
⚫ Proof of purchase and date of installation
Claims must be lodged promptly upon identifying an issue. Any customer
costs incurred in submitting a claim (e.g., shipping, courier fees) are non-
refundable.
7. Terms and Conditions of Warranty
⚫ This warranty is valid only for installations carried out within Australia and
applies to the original purchaser of the product.
⚫ The warranty is not transferable and will become void if the product is
relocated, resold, or removed from its original installation address.
⚫ Zumi reserves the right to assess the product before approving any
warranty claim.
⚫ Zumi’s responsibility under this warranty is limited to repair, replacement,
or refund of the product at its discretion in accordance with Australian
Consumer Law.
⚫ Use of non-genuine replacement parts or unauthorized modifications will
void this warranty.
Warranty claims will not be accepted for defects caused by:
⚫ Incorrect installation or connection to unsuitable water supply or power
source.
⚫ Exposure to environmental conditions outside the product’s design
specifications.
⚫ Impact damage, misuse, or neglect.
Any labour provided under warranty must be carried out by Zumi-approved
service technicians only.
This warranty does not override or limit your statutory rights under Australian
Consumer Law.